Red
Cleaning Services
Data‐driven management and communication
Through our app, we are able to provide bespoke, automatic reports that cover everything from quality standards through to safeguarding risks.
Prioritising service quality through KPIs (key performance indicators)
Evidencing KPIs (key performance indicators) is a key part of our service, which is why we've invested in our own quality monitoring, reporting, employee management and scheduling app.
We create bespoke ‘forms’ within the app each and every development, with all your KPIs, health and safety requirements, safeguarding protocols, and maintenance requests in place for each one.
All our staff are equipped with smart devices with the app preloaded, and our people also have access to their own app on their personal phones. This means we can set personalised reminders and notifications for each site and employee.
This means you get time – and geostamped – evidence of KPI (key performance indicators) compliance after every visit at the click of a button.
Accessible
seamless scheduling
The multifunctionality of the app also means we can schedule works in the most efficient way. Both our clients and staff can access their schedules via the app or portal, making arranging site access seamless.
The app also automatically notifies our operatives every time they start a shift and every time they reach a new site, with the notification recurring until the required bespoke form for that specific development is completed and submitted.
Adapted to your
specific needs
We know we're your eyes and ears on the ground, which is why we adapt our forms for each and every development.
Starting with a ‘baseline’ form including requests for evidence of health and safety compliance, before and after photos for quality compliance, and records of any repair and maintenance issues, we then adapt each form to include anything from safeguarding concerns to weather reports and photographs to monitor specific KPIs (key performance indicators) such as grass length.
Full
visibility
We can also offer you access to the app's online dashboard so you can see reports, site visit status and progress in real‐time.
Quality
assurance
Our Quality Managers use the app to record their audits, sending out push notifications to employees where any trends are identified.
Management
plans
Our development management plans and health and safety documentation is also uploaded to the app, so all the information our operatives need is available at the push of a button.
Active response and resolution
Once forms are completed, our Key Account Manager will be automatically notified if our staff click ‘yes’ to any key questions so we can either immediately resolve the issue or contact you.
The app is easily adaptable, so we can include any other questions or requirements you may have.
Our clients say
Warwick Estates is proud to be building up a solid trusted partner relationship with Red Estate Services. Adam drives his team to provide a first-class service. This is clearly visible on the sites they maintain and, in his teams, general proactive communications with our staff. Property Management is a hard industry and one of the key elements is finding a good cleaning, gardening and maintenance firm, Red Estate Services help to satisfy that element for many of our customers’ homes.
Carl Beard MIRPM Director of Property Management, Warwick Estates
Cannot recommend Red enough! Adam and the team are my go-to for anything and everything they can provide. Since initially meeting Red Estates, they have helped me win over the trust of residents with their hard work, attitude and fantastic results. So glad I got introduced to them and excited for what I get to see them do in the future!
Dannielle Dispirito AIRPM Property Manager, Rendall & Rittner
What sets Red Estates Services apart is their proactive approach to service. They not only address the tasks outlined in the contract but also take the initiative to identify and rectify potential issues before they become major concerns. This level of dedication to customer satisfaction is truly commendable.
Throughout our engagement, communication with Red Estates Services has been seamless. They are responsive, approachable, and always willing to accommodate our specific needs… I wholeheartedly recommend Red Estates Services to any business or individual seeking top-notch grounds maintenance and cleaning services…
Nikki Delaney AIRPM Regional Operations Manager, Place By Pinnacle
I have been working with Red for several years now and consistently receive a great service from all of the team. Nothing is too much trouble, they are always on hand to help out at short notice and I could not ask for a more attentive company. I am delighted to be able to recommend them to anyone who needs a cleaning or grounds maintenance company!
Louise Burnett MIRPM AssocRICS Regional Head of Residential Property Management, HLM Property
Red are reliable, always show up and will always go above and beyond to get the job done. They make my job as a property manager that much easier as I don’t need to worry about the cleaning or gardening standards for clients once Red are instructed. I receive compliments on a weekly basis from residents about the service levels, professionalism and friendly staff that Red deploy and they are truly a joy to work with.
Lena Delosantos AIRPM Property Manager, JCF Property Management Ltd
I have worked with Red for a few years now across many of my sites. They have performed Cleaning & Gardening maintenance at many of my sites and it runs like clock work, there have also been a lot of occasions where I've needed them to help me out with reactive issues, and they have always done so efficiently and without any complaints!
Kellan Elkins AIRPM Property Manager, Prime Property Management
As a property manager… it is rare to come across a company that not only meets expectations but exceeds them with an unmatched service. Red go above and beyond every time to ensure that our clients are satisfied, and they have always elevated the standard of any properties that they assist us with… the team are always extremely responsive …and will handle issues on site before they impact the residents, which makes my job a property manager easier. They have become an indispensable asset to our list of contractors, and I look forward to a continued relationship.
Brandon Bryan AIRPM Property Manager, Parkfords Management Ltd
We have used Red Estates for grounds maintenance, cleaning and waste removal on a number of our managed developments and have always found them reliable and with an exceptional standard of work.
Adrian Calver Managing Director, Red Rock Property Management
I am a property manager and have used Red Estates Services at multiple properties with several companies I have worked at. They are always punctual, efficient and helpful when I have used them to undertake regular monthly contract work as well as reactive works for services. I recommend them as a great company to use.
Michael Porter MIRPM Head of Block Management, Drivers & Norris
Red came to us this April…we immediately saw a vast improvement… We are impressed with the professionalism of the staff and they instinctively know what needs to be achieved on each visit and yet, they also take an interest in my input… Above all I would highly recommend Red to anyone who wants their grounds to be kept in tip-top condition.
Roger Resident Director, Hemel Hempstead residential development
Red Estates are appointed at most of the blocks in my portfolio and carry out the regular weekly cleaning and grounds maintenance. Not only do we receive positive feedback from leaseholders, we rest assured knowing that Red offer a great service at reasonable rates and never let us down.
Adam and their team are reliable and will always do what they can to make sure maintenance needs are met. When people have asked for companies you can depend on, Red are always at the forefront of my recommendations.
David Elsworth MIRPM AssocRICS Senior Property Manager, Inspired Property Management
A reliable, hardworking and versatile contractor with competitive pricing. No fuss – the exact contractor needed for block management.
Samantha Clark MIRPM Property Manager, Sorrell
Attentive, reliable contractor, who keeps standards high. Never receive complaints from customers regarding the service provided on our sites which is always positive news!
Sarah Porter MIRPM Senior Property Manager, Remus Management Limited
Talk to our team today to find out how we can meaningfully maintain your residential properties.
